FAQ
Orders & Payments
Contact defects@wayupgifts.com with at least 1 detailed photograph and/or video within 14 days of the shipment delivery date. Once the issue is confirmed, we will reship a brand new item or replacement part(s).
Please see our refund policies page for full information on the policies and procedures of returns.
Estimated delivery times from order date are as follows:
Personalized gifts - excluding LED & boutique products (see below)
USA: 8-18 days
Everywhere else: N/A
LED products & custom wood signs
USA
24x16in, 16x24in: 10-18 days All other sizes: 12-25 days
International (all sizes)
Canada and UK: 12-30 days
Everywhere else: N/A
Boutique USA collection
USA: 5-10 days
Everywhere else: N/A
Bulk buys collection
USA: 5-10 days
Everywhere else: N/A
.....
View expected delivery dates and product locations in blue text at the top right of the product pages. Stuffed animals & plush toys have been discontinued until a new supplier is found.
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Your order may have been shipped in multiple packages. Please check all tracking numbers received in the shipment confirmation e-mail(s). If you are still having trouble locating the other package(s), email customer support at sales@wayupgifts.com.
Track your order using the SF Express tracking number in your shipment email at trackmeeasy.com (the carrier's website). The package will be handed off to USPS or UPS once it arrives in the US for final delivery. Once it has arrived or is close to arriving in the US you will see an updated "Agent tracking number" on the Track Me Easy tracking page that you can also track at UPS.com or USPS.com.
We accept all major credit cards, Google Pay & Apple Pay.
Product-Category Specific
Enter desired personalization into the text box(es) found just above the "add to cart" button on the product page.
For some items, customers are able to choose from a variety of fonts using a dropdown menu. However, most items are personalized/engraved in only a single font, which is shown in the picture.
Character limits are limited in each text box to the correct amount, so you do not need to worry about typing in too many characters. Note that anything you can type with a keyboard including spaces count as characters.
For personalized LED neon signs, you will see text boxes near the add to cart button for you to add personalization info. Type your personalized info just as you would like it to read. For example, use all capital letters if desired, and also include an 's or s' at the end if you want the word to show possession.
Yes, instead of ordering a whole new sign, you can order replacement LED light sets from us.