We try our best to ship products out within 1-4 business days. If you did not receive an order confirmation email, you may have input the incorrect email at checkout. If that is the case, contact customer support at email@example.com. Otherwise, please allow up to 1 week for the shipment email before reaching out.
Way Up Gifts is an innovative online retail & wholesale company founded in Pittsburgh, PA offering individuals a variety of fairly-priced personalized & engraved gifts, LED neon signs, stuffed animals, and unique gifts. We work hand in hand with suppliers in the US and abroad, delivering unique, quality products with great value. Our popular LED neon signs & stuffed animals ship directly from partner warehouses abroad, and we continue to grow our product line from USA partners.
Expected delivery dates are as follows (from order date):
Personalized gifts (excl. LED signs)
USA (lower 48 states only)
Soaps by Lainie
CANADA, UK, AU
Handcrafted LED Neon Light Signs
16x12in, 12x16in, 12x8in, 8x12in
International (All Sizes)
CANADA, UK, AU
Stuffed Animals and Plush Toys
15-35 days. (Note:allow 2-3 weeks for USPS tracking to update as the package is being forwarded to USPS)
CANADA, UK, AU
USA items as noted on the product page arrive in 5-15 days to the USA. For all other items, please allow 15-30 days for USA delivery (USPS tracking will update in 1-2 weeks as the shipment is being forwarded to USPS).Allow 20-45 days for AU, UK & CA delivery, and 25-60 days for all other countries.
Expected delivery dates are best estimates based on previous orders and do not represent a guarantee.
Your order may have been shipped in multiple packages. Please check all tracking numbers received in the shipment confirmation e-mail(s). If you are still having trouble locating the other package(s), email customer support at firstname.lastname@example.org.
NOTE: AS OF 2021, WE ARE TRANSITIONING TO A NEW METHOD TO PAY OUR AFFILIATES. WE ARE UNABLE TO SEND PAYMENTS AT THIS TIME. WE WILL NOTIFY YOU OF THE NEW PAYMENT METHOD WITHIN A FEW WEEKS VIA THE EMAIL YOU SIGNED UP WITH ON REFERSION.
Payments are now made same or next business day (not including weekends). Make sure you have added your PayPal email account to Refersion.com in order to receive payments. If more than four business days have gone by, contact support by emailing email@example.com.
Character limits are limited in each text box to the correct amount, so you do not need to worry about typing in too many characters. Note that anything you can type with a keyboard as well as spaces count as characters.
Yes. Attach a thin, dark (black) backing onto the sign for increased brightness. This applies to single color signs. Dual-color signs (signs with two colors) now include black backing material with each order.
For personalized LED signs, you will see text boxes near the add to cart button for you to add personalization info. NOTE: Type your personalized info just as you would like it to read. For example, use all capital letters if desired, and also include an 's or s' at the end if you want the word to show possession.