Contact defects@wayupgifts.com with at least 1 detailed photograph and/or video. Once the issue is confirmed, we will reship a brand new item or replacement part(s) to solve the problem.
Help Center
General FAQs
Customer Support
I would like to return an item(s).
Please see our refund policies page for full information on the policies and procedures of returns.
I have not received tracking information.
We try our best to ship products out within 1-4 business days. If you did not receive an order confirmation email, you may have input the incorrect email at checkout. If that is the case, contact customer support at sales@wayupgifts.com. Otherwise, please allow up to 1 week for the shipment email before reaching out.
Where is my order shipping from?
About Way Up Gifts
Way Up Gifts is an innovative online retail & wholesale company founded in Pittsburgh, PA offering individuals a variety of fairly-priced personalized & engraved gifts, LED neon signs, stuffed animals, and unique gifts. We work hand in hand with suppliers in the US and abroad, delivering unique, quality products with great value. Our product lines span three locations including America, Turkey, and China, bringing some of these countries' top products to customers mostly settled in North America. Our popular LED neon signs & stuffed animals ship directly from partner warehouses abroad, while our unique personalized and engraved gifts collection (excluding personalized LED signs) and other fun and exciting gifts ship domestically within the US.
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USA
Personalized gifts (excl. LED signs)
Inflatable bounce houses
Enamel dog necklaces
Model toys & action figures
Soaps by Lainie
Most kids & toddler gifts & toys
Miscellaneous items
Asia
LED neon light signs
Stuffed animals
Handcrafted leather coin purses
Miscellaneous items
What is the shipping time for my product?
Shipping & Delivery
Expected delivery dates are as follows (from order date):
Personalized gifts (excl. LED signs)
| USA (lower 48 states only) | 7-15 days |
| Everywhere Else | N/A |
Soaps by Lainie
| USA | 5-10 days |
| CANADA, UK, AU | 10-25 days |
| Everywhere Else | 15-40 days |
Handcrafted LED Neon Light Signs
USA
| 24x16in, 16x24in | 12-20 days |
| 16x12in, 12x16in, 12x8in, 8x12in | 15-30 days |
International (All Sizes)
| CANADA, UK, AU | 20-45 days |
| Everywhere Else | 25-60 days |
Stuffed Animals and Plush Toys
| USA | 15-35 days. (Note: track package at parcelsapp.com) |
| CANADA, UK, AU | 20-45 days |
| Everywhere Else | 25-60 days |
Other items
USA items as noted on the product page arrive in 5-15 days to the USA. For all other items, please allow 15-35 days for USA delivery. Allow 20-45 days for AU, UK & CA delivery, and 25-60 days for all other countries.
Expected delivery dates are best estimates based on previous orders and do not represent a guarantee.
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I only received part of my order.
Your order may have been shipped in multiple packages. Please check all tracking numbers received in the shipment confirmation e-mail(s). If you are still having trouble locating the other package(s), email customer support at sales@wayupgifts.com.
Affiliate Program
I recently signed up for the affiliate program. Now what?
You are ready to get started! There is no requirement to contact us first.
3 Basic Steps to Get Started:
- Access your affiliate link and become familiar with the Refersion dashboard.
- Begin sharing the affiliate link! (contact customer support if you would like a coupon code)
- Add your PayPal account to Refersion in order to get paid for each conversion.
If you have any immediate questions, contact us at affiliate@wayupgifts.com.
Thank you for joining our program! We're glad to have you.
How do I access the Refersion (affiliate) dashboard?
Click the link in the welcome email or login at Refersion.com.
How do I receive a coupon code to share with my audience?
email affiliate@wayupgifts.com. We would be happy to set you up with one!
I am missing a payment for a conversion.
NOTE: AS OF 2021, WE ARE TRANSITIONING TO A NEW METHOD TO PAY OUR AFFILIATES. WE ARE UNABLE TO SEND PAYMENTS AT THIS TIME. WE WILL NOTIFY YOU OF THE NEW PAYMENT METHOD WITHIN A FEW WEEKS VIA THE EMAIL YOU SIGNED UP WITH ON REFERSION.
Payments are now made same or next business day (not including weekends). Make sure you have added your PayPal email account to Refersion.com in order to receive payments. If more than four business days have gone by, contact support by emailing affiliate@wayupgifts.com.
Other
Do you have any brick and mortar stores?
We are currently an online business only!
What payment methods do you accept?
We accept all major credit cards, Google Pay & Apple Pay.
Product-Specific FAQs
Personalized & Engraved Gifts
How do I personalize an item?
Enter desired personalization into the text box(es) found just above the "add to cart" button on the product page.
Can I change the font on a personalized item?
For some items, customers are able to choose from a variety of fonts using a dropdown menu. However, most items are personalized/engraved in only a single font, which is shown in the picture.
How many characters can I personalize my item with?
Character limits are limited in each text box to the correct amount, so you do not need to worry about typing in too many characters. Note that anything you can type with a keyboard as well as spaces count as characters.
LED Neon Light Signs
Is there a way to increase the visibility of my sign?
Yes. Attach a thin, dark (black) backing onto the sign for increased brightness. This applies to single color signs. Dual-color signs (signs with two colors) now include black backing material with each order.
What size sign is best for my home or business?
Use the following bulleted lists as a guideline to determine what size may be best:
For Business:
- Our largest sizes of 24"x16" or 16"x24" are highly recommended in most cases as they have superior visibility and customer feedback has shown these sizes to be ideal for many businesses.
- 16"x12" signs are also recommended. They are a decent size for businesses but half the overall size of 24"x16" signs.
- 12"x8" and 8"x12" signs are typically not recommended for windows due to their smaller size.
For Home:
- To impress your friends with a stunning display, our 24"x16" or 16"x24" signs are the way to go.
- 16"x12" and 12"x16" signs are also excellent choices if you want a nice-sized and readable sign.
- 12"x8" and 8"x12" signs can be great if you want a small sized sign to light up part of a room.
How do I personalize my sign?
For personalized LED signs, you will see text boxes near the add to cart button for you to add personalization info. NOTE: Type your personalized info just as you would like it to read. For example, use all capital letters if desired, and also include an 's or s' at the end if you want the word to show possession.