Most of the time, you should receive a response in 1 business day. However, please allow 3-4 business days in some cases, especially during the holiday season.
Note: It has come to our attention that there were issues with our mail server during certain times in January 2020, and we did not receive some messages. This problem has been solved. If you did not receive a response, please reach out to firstname.lastname@example.org or email@example.com again. We apologize for this issue!
We try our best to ship products out within 1-4 business days. If you did not receive an order confirmation email, you may have input the incorrect email at checkout. If that is the case, contact customer support at firstname.lastname@example.org. Otherwise, please allow up to 1 week for the shipment email before reaching out.
In some cases, tracking information is sent as soon as its available, which may be before carrier picks up the item. If your tracking states "sender is preparing item for posting" or something similar, know that we are working hard to process your order as quickly as possible.
We are unable to provide any additional information other than what our customers can find out using their tracking number as this is the best (and essentially only) source of information available (even from mail carrier support). Check the product page(s) for information for a timeframe of the expected delivery date (in blue text under the add to cart button). During the holidays, packages sometimes get delayed due to unforeseen events. Please allow up to 10 additional days during this time.
Way Up Gifts was founded in Pittsburgh, PA and will always be an American owned business. However, we have strong business ties not only in the USA, but also in Asia and Europe. Personalized & engraved gifts will always be personalized in the USA (Minnesota) along with our Soaps by Lainie collection (Pittsburgh). We know nowadays that most products do not originate in one's own country. The only difference with products that ship internationally is that they are not warehoused in the USA. Check the estimated shipping timeframes listed on each product page for expected delivery dates. Below are ship from locations for popular product categories.
All Personalized & Engraved Gifts (except LED signs)
Your order may have been shipped in multiple packages. Please check all tracking numbers received in the shipment confirmation e-mail(s). If you are still having trouble locating the other package(s), email customer support at email@example.com.
Portrait and landscape are words that describe the orientation of the sign to confirm that the dimensions are length x height. All design images shown are in landscape orientation. In most cases, portrait designs will be the same as landscape designs but slightly smaller and with more empty space at the top and bottom of the sign (due to a shorter length and an increased height). However, for some designs, the landscape version pictured may be slightly altered to better fit the portrait sign's dimensions, but the portrait sign itself will still include everything from the landscape design.
Way Up Gifts is an innovative shopping destination for fairly-priced personalized & engraved gifts, LED neon signs, stuffed animals, unique gifts and home decor. We typically save our customers an average of 30-50% off retail costs.