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FAQ

Orders & Payments

Contact defects@wayupgifts.com with at least 1 detailed photograph and/or video within 14 days of the shipment delivery date. Once the issue is confirmed, we will reship a brand new item or replacement part(s).

Please see our refund policies page for full information on the policies and procedures of returns.

We try our best to have products shipped out within 1-4 business days. If you did not receive an order confirmation email, you may have input the incorrect email at checkout. If that is the case, contact customer support at sales@wayupgifts.com.

Estimated delivery times from order date are as follows:

Personalized gifts - excluding LED & boutique products (see below)

USA: 8-18 days

Everywhere else: N/A

LED products & custom wood signs

USA

24x16in, 16x24in: 10-18 days All other sizes: 12-25 days

International (all sizes)

Canada and UK: 12-30 days

Everywhere else: N/A

Boutique USA collection

USA: 5-10 days

Everywhere else: N/A

Bulk buys collection 

USA: 5-10 days

Everywhere else: N/A

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View expected delivery dates and product locations in blue text at the top right of the product pages. Stuffed animals & plush toys have been discontinued until a new supplier is found.

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Your order may have been shipped in multiple packages. Please check all tracking numbers received in the shipment confirmation e-mail(s). If you are still having trouble locating the other package(s), email customer support at sales@wayupgifts.com.

Track your order using the SF Express tracking number in your shipment email at trackmeeasy.com (the carrier's website). The package will be handed off to USPS or UPS once it arrives in the US for final delivery. Once it has arrived or is close to arriving in the US you will see an updated "Agent tracking number" on the Track Me Easy tracking page that you can also track at UPS.com or USPS.com.

We accept all major credit cards, Google Pay & Apple Pay.

Product-Category Specific

Enter desired personalization into the text box(es) found just above the "add to cart" button on the product page.

For some items, customers are able to choose from a variety of fonts using a dropdown menu. However, most items are personalized/engraved in only a single font, which is shown in the picture.

Character limits are limited in each text box to the correct amount, so you do not need to worry about typing in too many characters. Note that anything you can type with a keyboard including spaces count as characters.

For some increased visibility, attach a thin, dark (black) backing onto the sign for increased brightness. This applies to single color signs. Dual-color signs (signs with two colors) now include black backing material with each order.

For personalized LED neon signs, you will see text boxes near the add to cart button for you to add personalization info. Type your personalized info just as you would like it to read. For example, use all capital letters if desired, and also include an 's or s' at the end if you want the word to show possession.

Yes, instead of ordering a whole new sign, you can order replacement LED light sets from us.

Most of our bulk buy products are sold in bulk quantities of 2 all the way up to 24 and cannot be purchased individually. The qty in the title depicts how many of each individual and/or packet of items you will receive. 
Because of the way the items are packaged in the warehouse for our bulk buys products, they are only sold in sets of quantities that are listed in the title.