We ship all items worldwide except personalized & engraved gifts, which currently only ship within the United States.

We use trusted carriers including, but not limited to, UPS, FedEx, and USPS.

The program is operated by the Vesey Foundation, which created the Round Up for Charity application we currently use. The links below provide information about the donation process.

• App FAQ: https://www.shopifyroundup.com/faq
  
• Foundation: https://www.vesey.org/
  

We believe in giving back, it's that simple. The donations go straight to charity. It actually requires significant extra financial and managerial work to run the program, but because we have the platform to bring customers together in an effort for good, we will continue to find similar ways to improve the world.

Way Up Gifts Wholesale

All customers can use the discount codes below starting at just 5 items (not limited to resellers)

"WHOLESALE5" - Save an Additional 5% OFF 5+ ITEMS

"WHOLESALE10" - Save an Additional 10% OFF 10+ ITEMS

"WHOLESALE12" - Save an Additional 12% OFF 25+ ITEMS

"WHOLESALE15" - Save an Additional 15% OFF 50+ ITEMS

"WHOLESALE17" - Save an Additional 17% OFF 100+ ITEMS

You are ready to get started! There is no requirement to contact us first.

3 Basic Steps to Get Started:

1. Access your affiliate link and become familiar with the Refersion dashboard.
   
2. Begin sharing the affiliate link! (contact customer support if you would like a coupon code)
3. Add your PayPal account to Refersion in order to get paid for each conversion.
   

If you have any immediate questions, contact us at affiliate@wayupgifts.com.

Thank you for joining our program! We're glad to have you.

Click the link in the welcome email or login at Refersion.com.

email affiliate@wayupgifts.com. We would be happy to set you up with one!

Payments are now made same or next business day (not including weekends). If more than four business days have gone by, contact support by emailing affiliate@wayupgifts.com.

Please allow 48 hours for support inquiries. During the holiday season (Oct-Dec), please allow up to 3 business days (Mon-Fri). *UPDATE: Due to the significant increase from the previous year in inquiries and orders during our cyber monday & holiday sales, please allow up to 5 business days during this time through December 18th. We will get to your request as quickly as we are able. Thank you for your patience!

View expected delivery times on the product page. During the holidays please allow up to 10 additional days in some cases due to unforeseen delays with the postal carriers. In nearly all cases, your package will still arrive. If intended as a holiday gift, we recommend gifting an image of the item and gifting the actual item if it happens to be delivered after a holiday.

We try our best to ship products out within 2-3 business days. If you did not receive a confirmation email, you may have input the incorrect email at checkout. If that is the case, contact customer support at sales@wayupgifts.com. Otherwise, please allow 5 business days before reaching out.

In some cases, tracking information is sent as soon as its available, which may be before carrier picks up the item. If your tracking states "sender is preparing item for posting" or something similar, know that we are working hard to process your order as quickly as possible.

We are unable to provide any additional information other than what our customers can find out using their tracking number as this is the best (and essentially only) source of information available (even from mail carrier support). Check the product page(s) for information for a timeframe of the expected delivery date (in blue text under the add to cart button). During the holidays, packages sometimes get delayed due to unforeseen events. Please allow up to 10 additional days during this time.

Track your order at 17track.net, which supports multiple carriers including USPS. Please allow a few additional days past our 1-4 business day processing time for tracking to update.

Way Up Gifts was founded in Pittsburgh, PA and will always be an American owned business. However, we have strong business ties not only in the USA, but also in Asia and Europe. Personalized & engraved gifts will always be personalized in the USA (Minnesota) along with our Soaps by Lainie collection (Pittsburgh). We know nowadays that most products do not originate in one's own country. The only difference with products that ship internationally is that they are not warehoused in the USA. Check the estimated shipping timeframes listed on each product page for expected delivery dates. Below are ship from locations for popular product categories.

USA

• All Personalized & Engraved Gifts (except LED signs)
• Soaps by Lainie
• RC Electronics
• Miscellaneous items

Europe

• Miscellaneous items

Asia

• LED neon light signs
• Most stuffed animals
• Miscellaneous items

Your order may have been shipped in multiple packages. Please check all tracking numbers received in the shipment confirmation e-mail(s). If you are still having trouble locating the other package(s), email customer support at sales@wayupgifts.com.

Contact customer support at sales@wayupgifts.com and provide at least 1 detailed photograph and/or video. Once the issue is confirmed, we will reship a brand new item or replacement part(s) to solve the problem.

Please see our returns page for full information.

We are currently an online business only!

We accept all major credit cards, PayPal, Google Pay & Apple Pay.

Enter desired personalization into the text box(es) found just above the "add to cart" button on the product page.

For some items, customers are able to choose from a variety of fonts using a dropdown menu. However, most items are personalized/engraved in only a single font, which is shown in the picture.

Character limits are listed in each product page's description. Note that anything you can type with a keyboard as well as spaces count as characters.

Anything one can type with a keyboard (#, !, /, etc.) AND spaces must be included when determining the amount of characters that can be used.

In most cases, orders are processed in 2-4 business days and arrive in a total of 5-8 business days. Please allow up to 10 business days in some cases.

Portrait and landscape are words that describe the orientation of the sign to confirm that the dimensions are length x height. All design images shown are in landscape orientation. In most cases, portrait designs will be the same as landscape designs but slightly smaller and with more empty space at the top and bottom of the sign (due to a shorter length and an increased height). However, for some designs, the landscape version pictured may be slightly altered to better fit the portrait sign's dimensions, but the portrait sign itself will still include everything from the landscape design.

Yes. Attach a thin, dark backing onto the sign such as black-colored paper for increased brightness.

Use the following bulleted lists as a guideline to determine what size may be best:

For Business:

• Our largest sizes of 24"x16" or 16"x24" are highly recommended in most cases as they have superior visibility and customer feedback has shown these sizes to be ideal for many businesses.
• 16"x12" signs are also recommended. They are a decent size for businesses but half the overall size of 24"x16" signs.
• 12"x8" and 8"x12" signs are typically not recommended for windows due to their smaller size.
• Multi-color has been a favorite among businesses.

For Home:

• To impress your friends with a stunning display, our 24"x16" or 16"x24" signs are the way to go.
• 16"x12" and 12"x16" signs are also excellent choices if you want a nice-sized and readable sign.
• 12"x8" and 8"x12" signs can be great if you want a small sized sign to light up part of a room.
• Any color choice will look fantastic.

Warranty

Thank you for your interest in the products and services of Wayupgifts.com.

This Lifetime Warranty applies to all LED neon light signs purchased from Wayupgifts.com after July 14, 2018.

What does this lifetime warranty cover?

This Lifetime Warranty covers any defects of the LED lights.

Under the warranty, Wayupgifts.com will replace, at no charge, parts of a product that proves defective because of underperformance or workmanship, under normal use and maintenance.

What will we do to correct problems?

Wayupgifts.com will send a brand new replacement LED light set.

How long does the coverage last?

The coverages lasts your lifetime or 100,000 hours/11.4 years of continuous running. To prevent abuse of the warranty, LED light replacements is limited to three times.

What does this lifetime warranty not cover?

This Lifetime Warranty does not cover any problem that is caused by:

• conditions, malfunctions or damage not resulting from defects in the LED lights

What do you have to do?

To obtain warranty service, you must first contact us with a statement that the LED lights are defective and that you have used the product for less than 100,000 hours. A photograph may be required.