FAQ

Contact defects@wayupgifts.com with at least 1 detailed photograph and/or video within 14 days of the shipment delivery date. Once the issue is confirmed, we will reship a brand new item or replacement part(s).

Please see our refund policies page for full information on the policies and procedures of returns.

We try our best to have products shipped out within 1-4 business days. If you did not receive an order confirmation email, you may have input the incorrect email at checkout. If that is the case, contact customer support at sales@wayupgifts.com.

Expected delivery dates are as follows (from order date):

JDS personalized gifts

USA: 8-18 days

Everywhere else: N/A

Wholesale boutique collection

USA: 5-10 days

Everywhere else: N/A

Handcrafted LED neon light signs

USA

International (all sizes)

View expected delivery dates and product locations in blue text at the top right of the product pages. Stuffed animals & plush toys have been discontinued.

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Your order may have been shipped in multiple packages. Please check all tracking numbers received in the shipment confirmation e-mail(s). If you are still having trouble locating the other package(s), email customer support at sales@wayupgifts.com.

We accept all major credit cards, Google Pay & Apple Pay.

Enter desired personalization into the text box(es) found just above the "add to cart" button on the product page.

For some items, customers are able to choose from a variety of fonts using a dropdown menu. However, most items are personalized/engraved in only a single font, which is shown in the picture.

Character limits are limited in each text box to the correct amount, so you do not need to worry about typing in too many characters. Note that anything you can type with a keyboard as well as spaces count as characters.

Yes. Attach a thin, dark (black) backing onto the sign for increased brightness. This applies to single color signs. Dual-color signs (signs with two colors) now include black backing material with each order.

For personalized LED signs, you will see text boxes near the add to cart button for you to add personalization info. Type your personalized info just as you would like it to read. For example, use all capital letters if desired, and also include an 's or s' at the end if you want the word to show possession.

Yes, instead of ordering a whole new sign, you can order replacement LED light sets from us.

Most of our bulk buy products are sold in bulk quantities of 2 all the way up to 12. 

Due to how the items are packaged in the warehouse for our bulk buys products, they are only sold in sets of quantities that are listed in the title.

Yes! Our bulk buys collection is discounted. We also offer free shipping over $99. Because many of these products are sold in bulk, you can also save an average of $40 on shipping per order - sometimes even more! On top of that, we currently offer 10% off any 5+ item listings.