We work hard to process and ship orders as quickly as possible! While many orders ship sooner, please allow up to 4 business days for order processing in some cases.

Processing time includes preparing your order for shipment and any necessary quality checks. Personalized or custom-made items may also require production time.

Once your order has shipped, you'll receive a shipping confirmation email with tracking information. Business days exclude weekends and major holidays.

Estimated delivery times depend on the type of product ordered:

• Stuffed Animals & Plush Gifts: Approximately 7–14 days from the order date.
• Personalized & Engraved Gifts: Approximately 6–10 days from the order date.

These estimates include normal processing and shipping time. Actual delivery times may vary due to carrier operations, customs processing, holidays, weather, or other unforeseen delays.

For additional details, please visit our Shipping Policy.

Our products ship from different locations depending on the item.

Stuffed animals and plush gifts are prepared and shipped by our trusted manufacturing partner in Hong Kong, whom we've worked with since 2018.

Personalized and engraved gifts are customized and shipped from within the United States.

Regardless of where your order originates, we provide tracking information so you can follow its journey.

Yes! We offer free standard shipping on orders of $79 or more within the United States.

Orders below $79 have a flat $7.99 shipping fee. Any applicable shipping charges are displayed during checkout.

At this time, Way Up Gifts ships exclusively within the United States. We do not currently offer international delivery.

No surprise import charges! For products shipped internationally to the United States, we cover applicable import duties and tariffs.

You will not be required to pay additional import fees upon delivery of your order.

Don't worry! It's normal for some tracking numbers to take a little time to begin showing updates.

In certain cases, we provide a local carrier tracking number that becomes active once your package has completed customs processing and entered the local delivery network in the United States.

This means your order may already be on its way even if the tracking page doesn't show movement yet.

Please allow a few days after receiving your tracking information for updates to begin appearing. A temporary lack of tracking updates does not necessarily mean your shipment is delayed.

These statuses generally mean the carrier has received the shipment information but hasn't recorded its first physical scan yet.

For some international shipments, a domestic tracking number is assigned before the package arrives in the United States. Tracking may remain at this status while your order is in transit or awaiting customs clearance.

Once the local carrier receives and scans the package, tracking updates should begin appearing. Please allow a few days for this process.

Once your order ships, we'll send a shipping confirmation email containing your tracking number and available tracking details.

You can use the tracking link in your email to follow your shipment's progress. Depending on the shipping method, your package may be delivered by USPS, UPS, or another carrier.

Please note that tracking updates may not appear immediately after the notification is sent.

Tracking information is emailed once your order has shipped.

If you haven't received your shipping confirmation yet, your order may still be processing. Please allow up to 4 business days for processing in some cases.

We also recommend checking your spam, junk, or promotions folder, as shipping notifications can occasionally end up there.

If your order has exceeded the expected processing period and you haven't received an update, please contact us with your order number.

Not necessarily! Packages sometimes travel between shipping facilities without receiving a new scan, especially during international transit or customs processing.

It's also possible for tracking information to update in batches rather than in real time.

If your order has passed its estimated delivery window or you're concerned about an extended lack of updates, please reach out to our team so we can help investigate.

If your package is marked as delivered but you can't locate it, we recommend checking around your property, including your porch, mailbox, side entrance, or other common delivery locations.

You may also want to check with household members or neighbors who could have accepted the package.

Occasionally, a carrier may mark a package as delivered shortly before it physically arrives. If you still cannot locate your order after checking, contact the delivery carrier and let us know so we can review the situation.

If your order contains multiple items, they may occasionally ship in separate packages or from different fulfillment locations.

In that case, you may receive more than one tracking number, and your packages might arrive on different days.

You may also see separate tracking references for international transportation and final delivery within the United States.

If you need to make a change or cancel your order, please contact us as soon as possible.

Non-personalized orders may be canceled if they have not yet shipped. Personalized or custom-made orders may only be canceled before production has begun.

Because we work to process orders quickly, changes and cancellations cannot always be accommodated.

If you've entered an incorrect shipping address, please contact us immediately with your order number and the correct address.

We'll do our best to assist if your order has not yet shipped. Unfortunately, shipping addresses generally cannot be changed once a package is in transit.

Please double-check your address before completing checkout to help avoid delivery problems.

Order confirmation emails are generally sent automatically after a successful checkout.

If you don't see yours, check your spam, junk, and promotions folders first. It's also possible that the email address entered during checkout contained a typo.

If you still can't find your confirmation, please contact us with your name and order details so we can help locate your purchase.

We offer secure checkout through Shopify. Available payment options, including major credit and debit cards and eligible express checkout methods, are displayed during checkout.

Payment availability may vary depending on your device and checkout eligibility.

We recommend reviewing the measurements listed on each product page before ordering. Many of our stuffed animals are available in multiple sizes.

Measurements can refer to the overall length or height of the plush, depending on the product. Be sure to review the specific sizing information provided.

For a better sense of scale, you can compare the listed dimensions with a measuring tape at home.

We work to represent our products as accurately as possible through product photography, descriptions, and measurements.

Because stuffed animals are soft products, minor differences in shape, positioning, fluffiness, and appearance may occur. Colors may also appear slightly different depending on your screen settings and lighting.

We recommend reviewing all available product photos and details before purchasing.

For products that offer personalization, simply enter the requested details in the personalization fields on the product page before adding the item to your cart.

Please review spelling, names, dates, and other details carefully before completing your order.

Personalized products are created using the information you provide, so accuracy is important.

Some products offer personalization options directly on their product pages.

If you have a special request that isn't listed, feel free to contact us before placing your order. We'll be happy to let you know whether your request is possible.

We offer a 30-day return policy on eligible items, beginning on the date your order is delivered.

Non-personalized stuffed animals and plush gifts may be returned if they are unused, in their original condition, and include applicable original tags and packaging.

To request a return, please contact us within 30 days of delivery. Standard return shipping costs are the customer's responsibility.

Please review our Refund Policy for complete details and exclusions.

Because personalized and custom-made products are created specifically for each customer, they are generally not eligible for returns or refunds due to a change of mind.

However, if your order arrives damaged, defective, or incorrect due to an error on our part, please contact us so we can help make it right.

We're sorry if something isn't right with your order! We want you to have a great experience shopping with Way Up Gifts.

Please contact us within 14 days of delivery whenever possible, and include:

• Your order number
• A brief description of the issue
• Clear photos showing the problem

Once we've reviewed the details, we'll work toward an appropriate solution, such as a replacement or refund, when the issue is our responsibility.

Once we receive and inspect your approved return, we'll notify you of the refund decision.

Approved refunds are issued to your original payment method.

Please note that your bank or payment provider may need additional time to process and post the refund to your account.