❓ Frequently Asked Questions
Find quick answers to common questions about our LED signs, personalized gifts, orders, and more.
🔌 LED Products
What technology is used for your LED signs?
Engraved Type
- Labeled “LED Light Sign” in the product title
- Features a 3D-engraved acrylic panel
- Illuminated by LED lights housed in a top compartment
- Can be customized with text or diagrams
Tube Type
- Made with colored flex-silicone tubes lit by internal LEDs
- Brighter than engraved types and resemble real neon
- Found in our “Ultra-Bright” and “Flex-Silicone” categories
- Custom designs available
All signs require an electrical outlet. They are not waterproof and intended for indoor use only.
What’s the difference between “Ultra-Bright” and “Flex-Silicone” signs?
| Feature | Ultra-Bright | Flex-Silicone |
|---|---|---|
| Size | Over 16” wide | 16” wide or less |
| Power | Standard wall plug | USB plug |
| Controls | Remote w/ dimmer, blink, on/off | No on/off switch |
Both are bright enough for daytime window displays and available for custom orders.
What battery does the remote control use?
CR2025 3V lithium battery.
How do I make my 3D-engraved sign more vivid?
Add a thin black backing behind the sign (especially helpful for single-color signs). Dual- and tri-color signs now include black backing.
How do I personalize my sign?
Use the text boxes near the Add to Cart button. Type your personalization exactly as you want it to appear, including capitalization and punctuation.
Do you sell replacement LED light sets?
Yes! Contact us to order replacements for engraved LED signs.
🎁 Personalized & Engraved Gifts
How do I personalize an item?
Enter your personalization in the text box(es) near the Add to Cart button, including capitalization and punctuation.
Can I choose a font?
Some items offer a font dropdown. Others use a default font shown in the product image.
📦 Orders and Payments
I received a damaged, defective, or incorrect item.
Email defects@wayupgifts.com within 14 days of delivery. Include at least one clear photo or video. We’ll confirm the issue and send a replacement.
I want to return an item.
Please see our Refund Policies page for full details.
I didn’t receive tracking info.
- Check your spam/junk folder
- If you didn’t receive an order confirmation, you may have entered your email incorrectly
- Contact sales@wayupgifts.com for help
Will I need to pay import taxes (tariffs)?
No! We cover all import taxes through our shipping agent. Many competitors leave you stuck with extra fees - not us.
When will my product ship?
See our Shipping Policies page for estimated timelines.
I only received part of my order.
Check all tracking numbers included in your shipment confirmation emails. Still missing something? Email sales@wayupgifts.com.
How do I track my LED or custom wood sign order?
Use the tracking number from your shipping email:
- SF Express: trackmeeasy.com
- 4PX Numbers: track.4px.com
Once in the U.S., you’ll see an updated USPS or UPS tracking number on these websites for final delivery.
Are there cases where a return isn’t accepted?
Yes. Returns may be denied for:
- Signs damaged due to improper return packaging
- Missing original packaging or loose parts inside the box
- Personalized signs that are not defective
- Signs used for short-term holidays/events
💳 Payments
What payment methods do you accept?
We accept all major credit cards, Google Pay, Apple Pay, and Shop Pay Installments via Affirm.